Have you received the wrong product? The product that you have received is not the same as that which appears in the photo?
Please bear in mind that the packaging, format or colour of products may sometimes change. This may be your case if the product you have received matches the brand and product name.
Access with your email and password. At the top right, click your name and, from the drop-down menu, select My Purchases.
Under each product, you will find the option Return this product and click on RETURN.
A new page will open, where you can select the product.
Once you have done so, you will be presented with a form where you can choose the reason for your return.
If necessary, leave a comment explaining it in detail.
Click on RETURN.
Back to the main page, decide the number of units.
On the left-hand side you will see the final calculation of your refund and at the bottom the summary of your return, where you can check if there are any costs.
Once you have checked everything, click on Request to activate your refund.
We will then email you with the instructions that you should follow to formalize the procedure.
Please remember that you have 14 days after receiving your order to let us know about any issue.
When the pharmacy receives the return, we will process the refund for the amount using the same payment method you used to make the purchase within a period of 3 to 7 working days, or we will send you the correct order in 24-48 hours.