Ohhh! We are really sorry.
We are very careful, and we like to make sure that all products are in perfect condition when they reach your hands. Sorry if yours didn't.
To notify us of the issue, please access your account with your email and password. At the top right, click your name and, from the drop-down menu, select My Purchases.
Under each product, you will find the option Return this product and click on RETURN.
A new page will open, where you can select the product.
Once you have done so, you will be presented with a form where you can choose the reason Product is in poor condition or does not work.
If necessary, leave a comment explaining it in detail.
Click on RETURN or CHANGE.
Back to the main page, decide the number of units.
On the left-hand side you will see the final calculation of your refund and at the bottom the summary of your return, where you can check if there are any costs.
Once you have checked everything, click on Request to activate your refund.
One of our agents will contact you to find the best solution together.